The following information can be located in our Terms and Conditions sections 10 to 13
We believe that you will be delighted with your Products but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible and these Terms do not affect your statutory rights.
We will try to attend to all return requests as soon as practically possible.
Please note that returns are not able to be accepted in person at our registered office address.
Nothing in this agreement will affect your statutory rights.
30 DAY MONEY BACK GUARANTEE
Our policy is to ensure that you are satisfied every time you place an order. If you are unhappy with a Product when you receive it or if you simply change your mind please return it to us within 30 days from the date of despatch of your order, with the despatch note, having taken reasonable care of it and in an unused state complete with packaging and all components, and we will refund to you the price paid for that Product.
We will pay the refund using the same method of payment as you used to purchase the Product. Payment will be made within 14 days, once we have inspected the returned Product and are satisfied that it has been returned to us in 'new' condition.
You will only have to pay for the return postage of the Products. Please obtain proof of postage when returning items.
STATUTORY COOLING OFF RIGHTS
You have the right to cancel a contract with us within 14 days of receiving your item(s), without giving any reason. However, our policy is to allow you 30 days to do this. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier indicated by you acquires physical possession of the Product.
To exercise the right to cancel, you must inform us of your decision to cancel the contract by a clear statement in writing by using the one of the communication methods shown in clause 13.1.
If you cancel an order, we will repay to you the price of the order, (including the costs of basic delivery for EU customers as UK addresses already receive ‘Free UK Shipping’). Please note that any supplementary costs arising from you choosing a type of delivery other than the least expensive type of standard delivery offered by us will not be refunded. (Original premium shipping charges will be refunded only in case of error on our part).
If you cancel only part of an order, we will repay to you that part of the price which relates to the returned Products.
We may make a deduction from the amount due to you which reflects the loss in value of any Products supplied if the loss is the result of unnecessary handling or damage caused by you.
We will make the repayment without undue delay and not later than:
14 days after the day we receive back from you any Products supplied, or (if earlier) 14 days after the day you provide evidence that you have returned the Products.
We will repay (in pounds sterling) the price of the returned Products using the same means of payment as you used to pay for the order, unless you and we have expressly agreed otherwise. You will not incur any fees as a result of the repayment.
At our request we (or our nominated courier service) may collect the Products from you. Otherwise you shall send back the Products or hand them over to us without undue delay and in any event not later than 30 days from the day on which you communicate your cancellation to us. The deadline is met if you send back the Products on or before the expiry of the 30 day period.
You will be able to return the products free of charge in the UK and up to a maximum cost of £7 per kilo from outside the UK, if the Products are faulty or damaged in transit.
As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.
To exercise the right to cancel or the 30 day money back guarantee, please notify us using the following details:
Phone: +44 (0)1706 558539 during office hours (9am-5.30pm, Monday to Friday)
By Post: Winning Moves UK Ltd, PO Box 687, Rochdale OL16 9LJ
If, after placing your order you decide to cancel it, please telephone us immediately, no later than 1pm on the same day. This will allow us to stop the item from being shipped and for your refund to be processed immediately. If your item has been shipped already, please follow the instructions of how to return your item(s) at clause 13.3.
Please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail 2nd Class Recorded Delivery) and return to:
Winning Moves UK Ltd
PO Box 687
You will be responsible for the returned Products until they reach us, you should therefore retain your proof of postage.