At Winning Moves UK Ltd the safety and enjoyment of our customers are of utmost importance. We take great pride in the quality of our card and board games, and in the rare event of a product issue, we are committed to acting quickly, transparently, and responsibly.
What Is a Product Recall?
A recall may be issued if a game or component is found to have a defect, safety concern, or does not meet relevant regulatory standards (such as toy safety requirements in the UK, EU, or US).
Our Recall Commitment
If a product is subject to a recall, we will:
1. Notify Customers Promptly
We will contact affected customers directly (via email or other contact details provided at the time of purchase) with full information, including:
- Game title and version (e.g., “Top Trumps: Dinosaurs”)
- Batch number or production code (if applicable)
- Reason for the recall
- Instructions on what steps to take next
2. Suspend Distribution
The affected product will be removed from sale on our websites, retail channels, and paused in distribution until the issue is resolved.
3. Provide a Resolution
Depending on the nature of the recall, we will offer:
- A full refund
- A replacement product
- An alternative game or store credit of equivalent value
4. Regulatory Cooperation
We will report the issue to and cooperate fully with the relevant regulatory authorities (e.g., UK OPSS, EU RAPEX, US CPSC) to ensure compliance with safety laws and best practices.
Customer Support:
If you have purchased a recalled product, or have concerns about a product’s safety or quality, please contact our customer support teams:
UK & Europe:
Phone: +44 (0)207 262 9696 (Option 1)
Address: Winning Moves UK Ltd, 7 Praed Street, London, W2 1NJ, United Kingdom
We are grateful for your trust and are dedicated to providing safe, high-quality games that families can enjoy with confidence.
